how to order a customised cake.

for customised cakes . please fill in the for here .

Otherwise, please feel free to email us at info@meltedsg.com for all enquiries.

how long in advance do i have to make an order?

please let us know 2 weeks in advance.

what is the smallest cake size?

we do sell 4" cakes that serves up to 6 pax.

what are the sizes available?

tier cake : 4" , 5" , 6" , 7" , 8"

2 tier cakes : 4" & 6" , 5" & 7" , 6" & 8"

3 tier cakes : 4" & 6" & 8" , 5" & 7" & 9"

what is the minimum order?

cake : 4"

cakepops : 10 pieces

cupcakes : 10 nos

macarons : 20 pieces

cookies : 20 pieces

What if I don't like the taste of your cake after eating it? (i.e too sweet, too dry, etc) 

If you did not opt for a cake tasting session before booking your order and you think that we have genuinely made a mistake in the making of your cake, please return as much of the uneaten cake to us for examination. We will not entertain any requests for compensation if you simply don't like our cake without any evidence. Everyone is entitled to have different tastes, but unless it was a genuine mistake on our part, we will not entertain such claims. That being said, we endeavour to adjust our cakes to suit the majority. If you have a special dietery requirement or preference, please let us know during the ordering stage.


Can i have more than 1 flavour for different tiers?


What should I do if a cake gets damaged after collection?

Once a cake is inspected by you and leaves our shop (for self collection) or is handed over by our delivery personel (for deliveries), we are no longer responsible for any damage that may occur. You are advised to keep your cake at the recommended temperature and handle with extreme care as there are often fragile pieces involved. Remember, your cake will often have already survived a number of hours at our shop before being collected or delivered. If any defects were going to occur, we would have already spotted and fixed them during that time.

cake consultation 

You will get to choose 3 different cake flavor samples to try. There is a $30 charge for the consultation which covers the cost of making tasting samples and preparing cake designs and quotes. This amount however, will be deducted if you go ahead and book a cake with us (applies to orders above $200). We regret that the consultation fee is not refundable if you choose not to place an order with us,or if the final cake cost is less than $200.



dessert tables


Cake decorations

How much does a dessert table cost?

our basic dessert table starts from $350. serves up to 15 pax.

do i have to make a deposit for the dessert table?

yes. $100 deposit is needed upon confirmation. we will refund you the deposit once the event is over. 



i want to order a cake but i have no idea what i want.

you can refer to our album for ideas or you can also send us designs from google or pintrest.  Alternatively, you can give us some information about the cake receipient's likes, hobbies, etcs, along with a rough budget, so that we may propose some ideas as well.

i want my cake to be exactly the same as the photo that i've send you.

sorry, While we endeavour to ensure the likeness of designs to sample photos provided, we do not guarantee an exact replication of a cake design as all cakes are handmade. Slight variations in colour and appearance may occur. This applies particularly to images taken from other sites as every baker has their own style

flowers and fruits.

we cannot guarantee an exact size, colour or species of fresh flowers/fruits as it depends on seasonal availability. All images shown during the course of placing your order are for sample purposes only.


order amendments / cancellations

am i allowed to cancel my order after payment?

All custom order cancellations must be made at least SEVEN (7) days before the date of delivery/collection (during operating hours). Refund or order amendment requests for last-minute cancellations will not be entertained.

Am i allowed to make changes to the cake design after confirmation?

changes must be made at least 7 days in advance.a late change processing fee will be applied depending on design.